LUSH BY ANU Bridal Alteration Terms & Conditions
Wedding Date & Booking Information
The bride/client must provide the wedding date at the time of booking.
Alteration timelines are scheduled based on the wedding date and current availability.
LUSH BY ANU recommends starting bridal alterations approximately 3–4 months before the wedding date to allow enough time for fittings and adjustments.
Appointments booked within 2 months of the wedding date may be subject to a rush fee due to limited availability and priority scheduling.
Quotation & Consultation
Any pricing discussed before the fitting is an estimate only and may change depending on the gown’s construction, fabric, and the amount of work required.
An exact quotation will be provided after the first fitting, once the gown has been assessed in person.
If you decide not to proceed with alterations after the first fitting, a $75 consultation/labour fee (plus applicable taxes) will apply for the 30-minute consultation and fitting session.
Payment Policy
Full payment is required at the first appointment once the alteration quote has been approved and before alteration work begins.
Payment confirms your booking and authorizes LUSH BY ANU to proceed with the agreed alterations.
Payments are non-refundable after the applicable cancellation period or once alteration work has started.
Cancellation & Refund Policy
Once payment has been processed and alteration services have been approved, cancellation requests must be made within 48 hours.
A $75 cancellation fee (plus applicable taxes) will apply to approved cancellations within the 48-hour period.
After 48 hours, all payments are non-refundable, and no refunds will be issued.
If alteration work has already started, payments are non-refundable regardless of the cancellation date.
Appointment changes or rescheduling requests must be communicated directly with LUSH BY ANU and are subject to availability.
Client Communication Policy
All communication, approvals, decisions, and changes must be made directly with the bride/client.
LUSH BY ANU does not communicate, negotiate, or make alteration decisions through family members, friends, bridal party members, or any other person acting on the bride’s behalf.
The bride/client is responsible for all final approvals regarding alterations, pricing, and scheduling.
Alteration Process & Additional Work
Additional requests or changes made after the quote has been approved may result in additional charges.
Any changes to the gown requested after alterations have started will be assessed and quoted separately.
The client understands that bridal gowns are delicate garments and some alterations may have limitations depending on the gown’s construction, fabric, and original design.
Appointments & Fittings
Please arrive on time for all scheduled appointments.
Multiple fittings may be required depending on the complexity of the gown and alterations.
The client is responsible for bringing appropriate shoes, undergarments, and any accessories needed for accurate fitting.
Final Fitting & Collection
The bride/client is responsible for reviewing and approving the fit of the gown during the final fitting.
Once the gown has been collected, LUSH BY ANU is not responsible for changes caused by weight fluctuations, body changes, damage, or alterations performed by another person.